Avenue Building Group (ABN [ ABN ], “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or providing us with your information, you agree to the collection and use of information in line with this policy.
1. Information we collect
We may collect the following types of personal information:
- Contact details such as your name, email address, phone number and suburb
- Details about your project or enquiry that you choose to share with us
- Correspondence between you and us, including emails, messages and call notes
- Technical information such as your IP address, browser type and how you use our website
2. How we collect your information
We collect personal information directly from you when you complete a form on our website, call or email us, or otherwise get in touch. We may also collect information automatically through cookies and analytics tools when you visit our website.
3. Why we collect and use your information
We use your personal information to:
- Respond to your enquiry and provide you with a quote or consultation
- Deliver our building and renovation services
- Communicate with you about your project
- Improve our website and services
- Meet our legal and regulatory obligations
4. Disclosure of your information
We do not sell your personal information. We may share it with trusted third parties who help us run our business and deliver our services, such as subcontractors, suppliers, and IT or marketing providers. These parties are only given the information they need, and are expected to keep it secure and confidential.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information may be stored electronically and, where relevant, in physical records. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
6. Cookies and website analytics
Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the website may not work as intended if you do.
7. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below.
8. Complaints
If you believe we have breached your privacy, please contact us so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
